Prepaid IT support · Seabrook, Texas
IT help, from
a bank of hours.
Need occasional business IT help rather than an ongoing managed plan? Purchase prepaid support time from El Jardin Techs and use it for approved helpdesk requests, setup, troubleshooting, and planned work.
A practical option for occasional needs
Support for the work in front of you.
Block hours give a Seabrook business a prepaid balance of IT support time. They can suit a team that needs help with a new device, staff account setup, a troublesome application, or a defined piece of work without buying a full managed service package.
We discuss the work with you and confirm what fits the support scope. Your sales contact prepares the agreement, and hours activate after payment is confirmed. You can follow the time used and remaining through your MSP portal.
- Everyday business support
Remote troubleshooting, helpdesk requests, and account or device setup within the agreed scope.
- Approved on-site assistance
On-site or network work can be considered, with scheduling, minimums, and travel costs confirmed in advance.
- Planned work
Projects and specialist work are scoped separately so you understand the expected use of time and any extra costs.
From first conversation to support
How block hours work.
Current block sizes and prices are maintained in our package catalog. Your agreement records the selected block, support scope, and payment terms.
Choose the right amount of time
Discuss your needs with our sales contact and review the current prepaid support packages.
Confirm the agreement and payment
Review the covered work, expiry, scheduling, travel, and any project-specific terms before your balance activates.
Request help and track usage
Use your prepaid balance for approved support. Your portal shows purchased, used, and remaining time, with a five-hour warning.
Top up when you need more
Request another block through your portal or sales contact. There is no automatic renewal or online charge.
Before you purchase
Clear terms for prepaid support.
We make the time limits and billing boundaries part of the agreement. Check the live package section for the current support minimums and travel policy.
When do prepaid hours expire?
Hours expire 12 months after payment confirmation. They are non-refundable except where required by law. Choose a block that reflects the work you expect to need during that period.
What if an approved project uses the remaining time?
We can complete an approved project already underway after the prepaid balance runs out or expires. Uncovered time is billed separately at the standard $150 per hour. Project continuation and additional charges are documented in the agreement.
Can prepaid hours cover a visit to my business?
Approved on-site support is available within the agreed scope. On-site minimums and travel fees apply. See the current block-hour terms and discuss your location before scheduling a visit.
How do I see my remaining hours?
Use the MSP customer portal to see purchased, used, and remaining hours. A five-hour warning helps you plan a top-up; you can request more time before the balance is exhausted.
What if my business needs ongoing monitoring or security?
Those needs fit a managed IT service plan rather than prepaid support alone. We will help define the covered systems, services, and responsibilities for your business.
Local people. Business IT.
Get help with your next IT task.
Tell us what your Seabrook business needs. We’ll discuss whether block hours or a managed service plan fits the work.